SLA Compliance
Contractor responsiveness and on-time delivery, derived from work order timestamps. Every job is measured against its priority SLA window — urgent 4 hours, high 24, medium 72, low 168.
100%
On-time completion
3 of 3 jobs
0
SLA breaches
Jobs past their priority window
-2940.8 hrs
Avg response time
Created → assigned
11.2 days
Avg resolution time
Assigned → completed
Contractor scorecard
Sorted worst-first by on-time rate. Response and resolution are averages across completed jobs.
| Contractor | Jobs | On-time % | Breaches | Avg response | Avg resolution |
|---|---|---|---|---|---|
| Marco Feliu | 1 | 100% | 0 | -3028.8 hrs | 7.3 days |
| Sofia Marchetti | 1 | 100% | 0 | -5524.9 hrs | 26.3 days |
| Daniel Okafor | 1 | 100% | 0 | -268.6 hrs | 3.3 hrs |
SLA breaches
Completed jobs that exceeded their priority SLA window, worst over-run first.
| Job | Contractor | Priority | SLA | Actual | Over by |
|---|---|---|---|---|---|
| No SLA breaches — all jobs resolved within target. | |||||